Tag Archives: Shipping Services

eBay Customers Build The UK’s Largest Online Parcel Empire

A company in Bolton, that was created to serve eBay traders, has grown into the biggest online parcel delivery service in the UK.

An online parcel delivery was the brain-child of serial wheeler-dealer Fil Adams-Mercer, who set up Parcel2Go in 2002 primarily to serve eBay traders requiring UK and international courier services.

Mr Adams-Mercer, whose business career began selling bruised fruit, has developed Parcel2Go.com into a £16m a year business with over 600,000 customers.

The key to Parcel2Go’s success has been the heavy investment in a sophisticated customer relationship management (CRM) system. This has cost £2.5m to create, and a further £30,000 a month “and blood, sweat and tears” to run.

Mr Adams-Mercer has designed the company to take and co-ordinates orders that are then fulfilled by Federal Express, UPS and City Link.

“Other companies chase parcels,” he said. “We chase people who may be delivering parcels in the future.”

He is also growing a niche market in the USA. Most American websites will not deliver goods outside the US because of customs bureaucracy. Mr Adams-Mercer has bought a Miami warehouse which British traders can use as their “address” when buying from American sites. Parcel2Go will then arrange parcel delivery from the US.

Via EPR Network
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DGL Wow’s Client with IES Technology

When Linda Snyder, President of freight forwarder Diversified Global Logistics (DGL), purchased the Memphis branch of Forward Logistics Group in 2007, she quickly realized the challenges presented by a name change, “All our customers knew us by another name, and everyone was a little skittish at first. We knew we had a few hurdles ahead.”

DGL Wow’s Client with IES Technology

“We knew we were up for a challenge,” adds Bernie Snyder, Vice President at DGL, “One particular shipment comes to mind. In this case, I think it might be best to explain this as a narrative, just as we experienced it. Our German agent had an MD10 aircraft grounded at Frankfurt needing major repairs to one of its Rolls Royce engines,” narrates Bernie Snyder, “Aircraft on Ground (AOG) shipments are always ‘hot’, but this shipment was ‘on fire’. The engines could only be repaired at the Rolls Royce RR-Tay facility outside of Dallas.”

“However, there was more at stake here than just the potential for short-term loss. Our customer was building a relationship with a new account and was concerned about the potential loss of goodwill and trust.”

“We orchestrate everything to ensure the process goes smoothly,” Customs Broker Ron Davis explains, “If you think about it, AOG by its nature is a ‘hiccup’ in the system where something is broken. The trick is how to create order out of a situation which is inherently chaotic. We’re not the ones fixing the aircraft, but we’re the ones who ensure that everything is on-hand and on-time. In a sense, we’re like a surgical team ensuring that the surgeon has all the tools on hand. There are a lot of details that have to mesh perfectly to ensure that the process runs smoothly.”

“In this case, right at wheels-up, we already had all the AMS information on hand. IES products www.iesltd.com allowed the freight to be pre-cleared well before arrival. We were already speaking to the flatbed dispatcher before the flight landed, and the engine was soon on its way to the RR-Tay repair facility.”

Via EPR Network
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Phoenix Machinery Movers wants to add your organization to their long list of satisfied customers!

Phoenix Machinery Movers knows the benefits of having the right tools for the job in the machinery moving industry. The right tools go beyond trucks, cranes, lift trucks and specialized moving equipment. Experience may be the most important asset in the industry and you can be confident that our employees have the “on the job” rigging know-how. We are continually upgrading and training our employees’ skills. At Phoenix, we know that the future depends on our investment in people.

Our heavy machinery experience has awarded us with an excellent reputation throughout the heavy hauling industry. Whether you need a machine moved within your plant, or you are relocating your entire plant across the country, our machinery experts are prepared for the challenge. Our project leaders not only manage the removal, transportation, and setup of your machines, but they also ensure the timely construction of your new plant including the proper foundations & pits. We provide turnkey solutions in mechanical, electrical, piping (hydraulic, air, & water), rigging, millwright services, machinery moving & heavy hauling.

Phoenix Machinery Movers maintains its high standards by keeping up-to-date with machinery manufactures’ specifications. We are authorized installers for many of the well known machine builders. Rest assured that your project is in good hands with one of the few manufacturer recommended machinery installers. Our personnel can disassemble, package, haul, and reassemble your machines based on the manufacturers’ specifications. At Phoenix Machinery Movers our employees meet or exceed both MUST and OSHA 30 Certifications.

We pride ourselves with our investment in heavy hauling & machinery moving equipment. We employ an entire team of qualified mechanics. Our safety records prove our commitment to excellence. Proper maintenance not only ensures safety, but also minimizes any downtime that may result in unnecessary repairs.

Our machinery moving services are not geographically limited to just the U.S. We have experience with our heavy hauling equipment in both Mexico and Canada. We also partner with other highly qualified machine rigging companies worldwide. Phoenix Machinery Movers is well established with several international shipping lines. We are prepared for your overseas crating, packaging and shipping. Let our experienced professionals deal with the red tape that comes along with customs and international brokerage.

For more information or to request a quote, please visit our website. http://www.phoenixmachinerymovers.com

 

Via EPR Network
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