Sustained pressure on consumer spending means companies must make customer satisfaction their top priority, according to the UK’s leading online parcel delivery service.
A report released this week by economic think tank Ernst & Young’s Item Club predicts that spending across the UK will only rise by 0.6 per cent this year, and by 1.3 per cent in 2012. The club believes consumer spending will not fully recover to pre-recession levels until 2013, meaning businesses will have to work harder than ever to ensure growth.
Parcel2Go, which helps individuals and companies send packages to destinations across the world, said with everyone feeling the pinch it is more important than ever for businesses to look after their clients. Ensuring the company has a smooth delivery system in place so customers receive their products on time and in the best possible condition is a major part of this.
Richard Mercer, Marketing Director at Parcel2Go, said: “All businesses need to have faith in their delivery system. In tough economic times this is all the more important as it means they can concentrate on their core business while leaving the job of ensuring customers get their packages on time up to the experts.”
For the past 21 years Parcel2Go has been operating a cost effective collection and delivery service in partnership with some of the world’s leading courier firms such as City Link. It’s vital for businesses to know their shipping system offers value for money and most importantly is reliable, especially when sending consignments to new customers in foreign countries.
Richard said: “The economic situation in the UK also means it is now vital for companies to look to increase their exposure to international markets. The decision to start exporting products, which may involve sending a parcel to Australia for example, can have a profound effect on a business’ bottom line and in uncertain times such as these can help ensure continued growth.”