DGL Wow’s Client with IES Technology

When Linda Snyder, President of freight forwarder Diversified Global Logistics (DGL), purchased the Memphis branch of Forward Logistics Group in 2007, she quickly realized the challenges presented by a name change, “All our customers knew us by another name, and everyone was a little skittish at first. We knew we had a few hurdles ahead.”

DGL Wow’s Client with IES Technology

“We knew we were up for a challenge,” adds Bernie Snyder, Vice President at DGL, “One particular shipment comes to mind. In this case, I think it might be best to explain this as a narrative, just as we experienced it. Our German agent had an MD10 aircraft grounded at Frankfurt needing major repairs to one of its Rolls Royce engines,” narrates Bernie Snyder, “Aircraft on Ground (AOG) shipments are always ‘hot’, but this shipment was ‘on fire’. The engines could only be repaired at the Rolls Royce RR-Tay facility outside of Dallas.”

“However, there was more at stake here than just the potential for short-term loss. Our customer was building a relationship with a new account and was concerned about the potential loss of goodwill and trust.”

“We orchestrate everything to ensure the process goes smoothly,” Customs Broker Ron Davis explains, “If you think about it, AOG by its nature is a ‘hiccup’ in the system where something is broken. The trick is how to create order out of a situation which is inherently chaotic. We’re not the ones fixing the aircraft, but we’re the ones who ensure that everything is on-hand and on-time. In a sense, we’re like a surgical team ensuring that the surgeon has all the tools on hand. There are a lot of details that have to mesh perfectly to ensure that the process runs smoothly.”

“In this case, right at wheels-up, we already had all the AMS information on hand. IES products www.iesltd.com allowed the freight to be pre-cleared well before arrival. We were already speaking to the flatbed dispatcher before the flight landed, and the engine was soon on its way to the RR-Tay repair facility.”

Via EPR Network
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Leading Lean Logistics Service Provider Benefits From Real-Time-Location-System (RTLS) Enhanced Visibility Added To Yard Management Solution

PINC Solutions, the leader in cost-effective real-time asset visibility technology, announced today that Transfreight has implemented PINC Solutions’ Yard Hound at its Toyota-dedicated crossdocking facility and the adjacent manufacturing plant located in Woodstock, Ontario. Yard Hound added automated real-time visibility for asset tracking to an existing yard management and shunt control solution.

PINC’s innovative real-time location system utilizes passive RFID and other wireless and sensor technologies to locate and track the positions of assets in the yard in real time, ensuring the visibility information for the yard is always up-to-date.

“We are pleased to enable Transfreight to monitor and track their yard assets in real-time utilizing our patented RTLS technology,” said Aleks Gollu, CEO of PINC Solutions. “As a well-recognized expert in the Toyota Production System (TPS), Erlanger, Kentucky-based Transfreight engineers lean supply chains for top manufacturers across North America. Our system helps further streamline the yard operation by providing real-time, accurate information about all activities associated with the assets while in the yard.”

With PINC’s Yard Hound, users have access to the yard information remotely anytime through secure web portals. Electronic records, automated alerts and notifications, and customized reports about our customer’s assets are also available. PINC’s customers realize many benefits from the system such as:

• Increased yard operation efficiency
• Improved yard truck and driver productivity and retention
• Reduced manual yard checks
• Increased yard velocity and throughput
• Improved equipment utilization
• Reduced late, demurrage and detention fees
• Enhanced customer and vendor services

Via EPR Network
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Europcar, Mannequins, False Legs And The Back End Of A Horse

Europcar hires out thousands of vehicles daily, so it is not surprising that a survey of its branches revealed some strange excuses for damage and late return as well as some rather unusual items of lost property.

While the Europcar survey revealed some surprising results, perhaps one of the most amusing was supplied by a car hire customer who got more than he bargained for while he waited for a horse to pass on a country lane, after the horse decided to take a rest on the bonnet. The driver watched in horror as a horse, complete with rider in tow, slowly backed onto the car as a vehicle on the opposite side passed in a narrow country lane.

Another unusual animal encounter was reported when Europcar staff at the Newport car hire branch noticed a large chunk was missing from the bumper of one of their cars. The customer explained they had visited Longleat Safari Park and driven through the lion’s enclosure where a lion had taken off a part of the bumper with his claws.

The survey also showed that while sunglasses, CDs, mobile phones and keys are among the most common items left in Europcar’s vehicles, sometimes stranger items can also turn up – ranging from items like a mannequin, to 50 fluorescent light bulbs, and a Scottish Piper’s black ostrich hat. As well as these strange items, Europcar’s customers have also been known to leave more valuable goods. One customer left £1000 worth of designer clothes in the boot of a car.

Derby car hire customer nearly lost their cool when they were hit by a van driver from behind. When Europcar’s staff asked why he had driven into her, she explained that he’d been distracted by the ice cream he was eating flying onto his seat.

Catriona Lougher, Marketing Director for Europcar commented, “There’s never a dull day in the life of a hire car as some of these stories and items of lost property reveal. Our staff are always professional and understanding no matter what the reason for late return or damage and often go to great pains to reunite lost and forgotten property with their rightful owners.”

Via EPR Network
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